We implemented ISO 9001 and were accredited last year, which is unique in the EDI/EIPP arena.

As I have blogged before ISO 9001 is not mainly about current quality but about a continuous improvement process for your business.

The fruits of that process are now coming to bear. We are just about to roll out the latest release of our SaaS EDI offering. This new offering has added operational improvements, speed improvements, and customer interface improvements. Some were internal ideas and some were from customers, but all were continuous improvements highlighted via the ISO 9001 process.One of the improvement will offer a new service for our users that adds a new dimension to the benefits of EDI over the normally paper document exchange.

When we issue the release later in August we believe that it will lead to improved customer satisfaction, reduced support issues, improved mapping performance and so increased profitability. All down to a strategy that included ISO 9001, in itself a great continuous improvement suggestion.